DELIVERY CHARGES

For delivery in mainland UK, our delivery charges are as follows:

UK order values above £49.99 - Free Standard Delivery
UK order values of less than £50.00 - Standard Delivery £4.95
UK Express Delivery - £6.95
Channel Islands (Guernsey & Jersey) delivery - £14.95

For orders to be shipped outside of mainland UK & The Channel Islands delivery charges will be advised within 24 hours of receipt of order.

PLEASE NOTE:

Most of our orders are shipped by Parcel Force 48 Hour service, however we sometimes use the standard Royal Mail 1st Class service.

If you require your order very quickly it may be possible to arrange a 24 Hour service, or even a Saturday delivery, but there will be extra charges. Please contact us by telephone if you'd like more information on either of these additonal services.

If you would like the courier to leave your parcel in a specific place, or deliver to an alternative address, please ensure that you add this location in the Special Instruction box on the next page.

PLACED YOUR ORDER WITHOUT READING THIS?

If you're anything like me, you can get caught up in the excitement of ordering your goods and only realise after the event that you've missed a crucial part of the ordering process (like telling the courier to leave your order in the kids' playhouse)!

If you find yourself in this situation, no problem, we can make changes to your order right up to despatch. So if you'd like to add products to or remove products from your order or add special delivery instructions just send us an e-mail and we'll make the necessary changes.

Delivery Schedule

Under normal circumstances, and assuming everything is in stock, we aim to despatch goods within 3-5 working days (or within 48 hours for express delivery) of receiving your order depending on the delivery method we use, your order will then usually take another two days to arrive. So normally order will be with you within 7 working days.

We do not take payment until we despatch the goods.

If for any reason we don't have your items in stock, we'll contact you as soon as possible to let you know, usually with 24 hours of your ordering, except at weekend, when it will at some point Monday PM or Tuesday AM.

Back Orders

If your item is not in stock, we will order it for you. You may always email us to cancel your order if you would rather not wait.

Tax Charges

All prices include VAT where applicable.

Credit Card Security

All online transactions are processed on a secure server to ensure the security of your credit card details.

Guarantee

We provide a truly unique special guarantee for Red Apron Members.

If you break or damage your purchase within the first 12 months, whether you have dropped it, burnt it, or the children have jumped on it... you can purchase a replacement from us at 50% off the purchase price. Simply return the damaged one to us, with your original receipt.

If an item has become unavailable, we will credit 50% of the price paid towards any other purchase.

This guarantee does not affect your statutory rights, but is an addition to them.

Contact Us

If you need to contact us, please email us at info [at] artoflivingcookshop [dot] co [dot] uk, alternatively, you can call us on 01737 222996 (International +44 01737 222996) or write to us at 51a Albert Road North Reigate Surrey RH2 9EL United Kingdom

Privacy Policy

Art of Living do not disclose your information to any third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Returns Policy

At 'Art of Living'; you have the right to change your mind. Art of Living Guarantees to take back from you any purchase that is unused, for a full refund if you have your receipt, or for a credit note if not. There is no time limit on this - all you pay is the postage.
Naturally, if your purchase is faulty we will refund you the full purchase price, or replace it straight away free of charge if you'd prefer (except for electrical items over one month old, which have to be sent for repair). Under these circumstances we will refund your postage costs on receipt of goods.

Age Verification for the purchase of knives

Art of Living takes active measures to ensure that all customers are of legal age in the UK for purchasing knives (18 years old). In order to verify a customers age we will contact you for further information to confirm you are at least 18 years old. As a responsible retailer of kitchen knives we fully support the Government's initiatives to fight knife crime.