Testimonials
"Many thanks for all your help and I'll certainly remember your site now I've found it!
Kindest regards"
Jane O'Hara
"Please can I say a massive thank you to you and all your staff!!!!!! I was surprised, and delighted, when at 8am today my order arrived today after only placing it on Monday evening. Everything appears to be in perfect condition and I am looking forward to being able to present my friend with a fabulous birthday present. We have some of these glasses already, as my husband is in the wine trade, and so like yourself, appreciates the quality of the wine when drunk from Reidel glasses. We are now hoping that our friends will discover the advantages also. We will happily and mercilously plug your company, should they decide to buy more. Once again many thanks to you all, and we hope to purchase more goods from you in the future."
Julie Baugh
"...when the latest lovely edition of the Red Apron magazine arrived a few days ago, it jogged my memory! It's such a great magazine, and I've also meant to write to say that before now! I realise that I've been coming to the shop in Reigate for about 26 years now. I used to push my large pram down through the park, and leave it outside the shop (either my baby daughter didn't look worth pinching, or we were less worried then about abduction!!) Mrs. Duncan senior was always smiling and friendly, and always enquired after the family, even remembering everyone's names. It's so lovely that the shop has continued, now slightly larger than it used to be, but fundamentally the same. A very good atmosphere, and always charming and helpful staff. With so few of the original Reigate shops still around, I do hope you will stay forever .... I'll look forward to all the exciting new things you are planning!"
Claudia Nelson
"The Art of Living is my cooking shop, I love the range of good
quality well priced kitchen ware – from the smallest bottle
stoppers to the scrummy Kitchen Aid machines – I love
the atmosphere and the helpful and knowledgeable advice
about the lovely shiny things they sell. There is always an alternative
on offer – a proper shop! I have bought for myself, friends
and colleagues – I know we have a local “London”
shop with it’s owners own French flair and care for the customer
….. "
Mike Wooley. Reigate
"The 'Art of Living' represents not just a location
to buy the best cook & kitchenware available, it also
represents an ethos in retail and community that is essential.
They know exactly what they are selling, they know exactly what
you are making and they know exactly what you need. There is no
forced sale because they know that their integrity will bring you
back time after time. In comparison to today's mass-market, chain-store
anonymity, the 'Art of Living' shows them all how it is supposed
to be done."
Pete Emberson. Reigate
"Cake-making started with helping my grandmother on Saturday afternoons
to make a cake for tea. I've loved baking ever since, and now have
children of my own and get them involved in the same way my grandmother
did me. For years I had longed for a Kitchen Aid mixer - the Rolls
Royce of mixers as far as I was concerned. On numerous occasions
whilst in Art of Living I looked at the models on display and discussed
their merit but I never had the £269 needed to buy one. One
evening I had a call from Art of Living to say that the design of
the mixer was changing and the shop had one of the old model left,
"Would I be interested in buying this one at a reduced price?".
It took me about five seconds to decide that, yes, I would. The
fact that the shop had remembered my visits and taken the
time and trouble to offer me a personnal and thoughtful
service is something that one does not encounter much these days.
My Kitchen Aid has pride of place in my kitchen and it was worth
every penny!"
Ruth Appleton, Reigate
"I enjoy shopping at Art of Living in Cobham because it is obvious
from the moment you walk in that the range has been put together
by people who take the pleasure to be had from the preparation,
handling and presentation of food and drink very seriously. I particularly
like the way the staff ask sensible questions to establish what
you want to achieve before making suggestions. They are well informed
and always exceptionally helpful. Considering the grown-up nature
of the stock there is a remarkable child-friendly feel."
Penny Halfacre
"Nothing is too much trouble - a cut above the rest.
The Art of Living knows what customer service should really be
like. Always a great shop to visit, even with little people!"
"I have been shopping at 'Art of Living' ever since
moving to Reigate seven years ago. The quality is second to none; the
advice is incredibly helpful and useful; the staff are
honest and friendly - it feels like chatting to friends whenever
I walk into the shop, even if I end up not buying something!
I have introduced family and friends from near and far to this
gem of a shop, and many 'Art of Living' birthday and Christmas
presents adorn kitchens and dining rooms all over the UK, and
the World."
Michael Smith, Merstham
“I am an enthusiastic amateur cook and consider myself
extremely fortunate that I have Art of Living on my doorstep,
and have been a customer for over 20 years. They offer expert,
courteous advise (never pushy!) - nothing is ever too much trouble.
I have always received first class personal service both before
and after sales. There is always an enormous eclectic range -
and they will source almost anything for you. Virtually my whole
kitchen has been equipped by art of living!!! I cannot recommend
them highly enough - although a very dangerous place to browse,
as I very rarely leave empty handed.”
“Art of Living has a wide variety of superb kitchenware
with very helpful and friendly staff. Even when we had a grumble,
it was dealt with immediately, sensitively and brilliantly in
a way that would only be possible in a family firm. God bless
you.”
Frank and Nance, Surrey
"As a long standing customer, Art of Living's expertise
has provided me with everything from an excellent wedding list
service to advice on every aspect of my kitchen and dining needs,
and always with the most courteous and informed guidance from
their informed assistants."
“On the numerous occasions I've browsed and shopped
with you, I've always found an excellent range of quality goods,
from sensibly priced essentials through to the high end of the
market. For me though, the most important aspect of the Art of
Living is the extremely knowledgeable and helpful staff. They
actually seem to use the products you sell themselves, which is
a rare thing with today's retailing.
I think my kitchen and dining room are slowly but surely tuning
into Art of Living showrooms themselves.”
“I just wanted to congratulate you on such a fantastic
shop as Art of Living. As I am not a kitchen goddess, I often
find myself looking to buy things that I don’t really understand
anything about, whether it be a 50p pourer to an expensive set
of pans. I always receive helpful and friendly advice on what
I should or shouldn’t buy, depending on my needs, budget
and use.
Its not unusual for me to go in with a set price in my head and
come away having spent much less because I found I didn’t
really need the extras, or likewise, when I went to buy a really
cheap griddle pan because I didn’t have one and my recipe
said I must (!). I came out having spent several times more than
I thought BUT having a really useful item that I find myself using
day in day out, several years on!
I used to imagine that being a local shop, your prices would be
much higher than larger department stores however, when I did
a price check on my dinner set and then other items, I was pleasantly
surprised to find that your prices are equal or better.
The shop is like Aladdin’s Cave and you can be sure if it
goes in the kitchen, you’ll find it in Art of Living”.
I have been a customer at the Art of Living for as long as
I can remember. As I child I was a regular visitor, shadowing
parents in and out, always wanting to buy something (and worrying
about knocking things over)! As an adult, it is always my first
stop for any kitchen item or kitchenware gift, as it is for my
husband and son, both keen chefs.
It is without doubt one of the best shops of its sort I have
ever come across, and that includes the largest and internationally
renowned stores. Rather than eulogising about each of its qualities,
I can summarise that the Art of Living cannot be beaten for:
-
Range of products
-
Quality of products
- Style of products
-
Service and advice at purchase
-
Service and advice post-purchase
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Replacement service
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Professional yet friendly environment
-
Market position in the town and area
Babette and her staff deserve the highest of accolades for
their success.
Yours faithfully,
Mrs C L Edwards, Redhill
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