Glossary / FAQs

How can I pay for my order?

We accept all debit/credit cards except Amex, or you can pay via PayPal.

How do I track my order?

On the DPD website using your tracking number.

Can I change or cancel an order once I’ve placed it?

Of course! Contact us by phone on 01737 222996 or email us at info@artoflivingcookshop.co.uk

When do I get charged?

Payment is taken when you place your order.

Do I have to pay for delivery?

Delivery is free for orders over £39. For orders under £39 standard delivery is £4.95. For other delivery options including international shipping click here.

How do I return an item?

See our returns policy

How do I know my details are secure?

We treat your personal information with the highest standards of security and confidentiality. We never sell or give any personal information we have about you to any other company. You can rest assured that your credit/debit card and personal information are safe with us.

Do you accept and deliver orders from outside the UK?

Yes, we ship worldwide (restrictions may apply to some products).

How can I contact you?

By phone on 01737 222996 or email us at info@artoflivingcookshop.co.uk

Do you sell gift vouchers?

Yes, email us at info@artoflivingcookshop.co.uk for details.

Do you offer a cake tin hire service?

Yes – please contact your nearest shop for details.

Do you offer a knife sharpening service?

Yes – please contact your nearest shop for details.

Which courier company do you use?

DPD and Royal Mail for small items.

Do you offer a click and collect service?

Yes, you can collect from any three of our shops, or our warehouse. We will email you when your item is ready to be collected.

What should I do if I’m experience difficulties using the website?

You can phone us on 01737 222996 or email us at info@artoflivingcookshop.co.uk

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